T11 PRO

Shipping Policy

Delivery Lead Time (Within the U.S.):

1. FREE Ground Shipping (5 - 8 business days) on all products, except accessories
   (Excludes Hawaii and Alaska) 
2. UPS 3-Day Select: 3 business days
3. UPS 2nd Day: 2 business days
4. UPS Next Day: 1 business day

Shipping Cut-Off Times:

• Monday – Friday: 3 PM (Orders placed after 3 PM will be processed the following business day)
• No shipping on weekends:  Orders placed after 3 PM on Fridays will be processed the following Monday.

Important Information:

1. Delivery times reflect the actual travel time of your package.
2. We primarily use USPS or UPS for domestic shipments. For specific shipping requests or additional details, please feel free to contact us at support@voicecaddie.com.
3. Delivery times may vary based on order quantity and shipping method preferences.
4. To prevent delays, please ensure your shipping address and phone number are correct when placing your order.
5. Voice Caddie does not offer gift-wrapping services. We apologize for any inconvenience.
6. While we strive for timely delivery, we cannot guarantee specific delivery dates.
7. All shipments are insured. If your package arrives damaged, please contact your local post office or Voice Caddie for assistance.
8. International Orders: Customers are responsible for any applicable duties and taxes.

Refund/Exchange Policy

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow these guidelines:

1. Requesting an RMA: Email us at rma@voicecaddie.com to obtain a Return Merchandise Authorization (RMA) number before returning any merchandise. Clearly mark the RMA number on the outside of your package.
2. Return Address:

Voice Caddie
Attn: RMA Department
RMA Number: (insert your RMA number here)
6940 Aragon Circle Suite 6
Buena Park, CA 90620

Eligibility for Refund/Exchange:

• Items must be returned within 30 days of the original purchase date.
• Products must be in their original condition, with all packaging, accessories, and documentation included.
• Refunds or exchanges are available only for items purchased directly from Voice Caddie. For products purchased from other retailers, please refer to their return/exchange policies.

Initiating an Exchange:

• Contact our support team at support@voicecaddie.com with your order number and details of the item you'd like to exchange. We will provide instructions on how to return the item.

Processing Time:

• Once we receive the returned item, please allow 7-10 business days for processing.
• We will notify you via email once your refund/exchange has been completed and the replacement item has been shipped.

Important Information:

• Items returned for exchange that are not in their original condition (e.g., damaged or missing parts) may incur additional fees or may be refused.
• We cannot guarantee stock availability for exchange requests. If the requested item is out of stock, we will contact you to discuss alternatives.

International Exchanges:

• For international customers, any duties, taxes, or additional shipping fees associated with exchanges are the customer’s responsibility.

If you have any questions regarding our refund/exchange policy, please email us at support@voicecaddie.com. We’re here to help!