Refund policy

If you purchased the Premium Checkout click HERE to start a return.

If you did not purchase premium checkout, read below. 

Refund/Exchange Policy

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow these guidelines:

  1. Requesting an RMA: Email us at rma@voicecaddie.com to obtain a Return Merchandise Authorization (RMA) number before returning any merchandise. Clearly mark the RMA number on the outside of your package.
  2. Return Address:

Voice Caddie
Attn: RMA Department
RMA Number: (insert your RMA number here)
6940 Aragon Circle Suite 6
Buena Park, CA 90620

Eligibility for Refund/Exchange:

  • Items must be returned within 30 days of the original purchase date.
  • Products must be in their original condition, with all packaging, accessories, and documentation included.
  • Refunds or exchanges are available only for items purchased directly from Voice Caddie. For products purchased from other retailers, please refer to their return/exchange policies.

Initiating an Exchange:

  • Contact our support team at support@voicecaddie.com with your order number and details of the item you'd like to exchange. We will provide instructions on how to return the item.

Processing Time:

  • Once we receive the returned item, please allow 7-10 business days for processing.
  • We will notify you via email once your refund/exchange has been completed and the replacement item has been shipped.

Important Information:

  • Items returned for exchange that are not in their original condition (e.g., damaged or missing parts) may incur additional fees or may be refused.
  • We cannot guarantee stock availability for exchange requests. If the requested item is out of stock, we will contact you to discuss alternatives.

International Exchanges:

  • For international customers, any duties, taxes, or additional shipping fees associated with exchanges are the customer’s responsibility.

If you have any questions regarding our refund/exchange policy, please email us at support@voicecaddie.com. We’re here to help!