Question 1

Can I check my shot statistics based on what I practiced?

Accepted Answer

You can check it on MySwingCaddie, a dedicated app.Download the MySwingCaddie app from the App Store and check statistics by date/club.(Supported products: SC300, SC300i, SC4)Android   iOS

Question 2

How do I make the Bluetooth connection?

Accepted Answer

1. Download the MySwingCaddie (MSC) app.2. Turn on the device.3. Click the Bluetooth icon at the top right of the app's main screen.4. Connect the Swing Caddie product to a connectable device via Bluetooth.*5. If the Bluetooth icon appears on the device, the Bluetooth connection is complete.*For SC4, you must enter the PIN into the app. (PIN: displayed as six digits on the device)

Question 3

What do I do if my unit is not taking a charge or not turning on, or if I need to reset it?

Accepted Answer

SC4: Press the power button for more than 6 seconds to turn off the power and then turn it back on.SC300, SC300i: Press and release all three buttons at the same time, except the mode button (power button). You will then be prompted to turn on the power.SC200: Slide the power button up to turn the power on/off.

Question 4

How do I update the software?

Accepted Answer

For PC, download the VC Manager from the Voice Caddie official website > Run the program > Connect the product to the PC while the unit off > Proceed with firmware updateFor smartphone, download the My Swing Caddie App > When connected to bluetooth within the app, you will be prompted if any new updates are available > If available, accept, and the unit will undergo an update

Question 5

What data is provided?

Accepted Answer

SC300, SC300i: carry/total (including run) distance, swing/ball speed, up and down launch angle, hitting percentage, apex, spin ('My Swing Caddie' app only)SC4: carry/total (including run) distance, swing/ball speed, up/down launch angle, hit rate, apex, spin

Question 6

How long does the battery take to charge, and how long can it be used?

Accepted Answer

Charging time: approximately 6 hoursUsage time (may vary depending on usage environment): SC300, SC300i - approximately 20 hours, SC4 - approximately 10 hoursCharging method: Charge using the included USB Type C cable

Question 7

How do I set up the unit?

Accepted Answer

Please make sure that the unit sits 5 feet behind the ball in line with the flight of the ball. It is best to use the red line on the top of the unit for launch directions.You would want the unit to sit level with the hitting surface.If using a net or screen, we recommend 10 feet from the ball to the net/screen. 9 feet is the minimum distance if space is an issue. (For SC300, SC300i), the minimum distance is 5 feet).If the tee for driver use is higher than an inch and hald, you may need to raise the device to maximize consistency and accuracy.If irons are an issue, you can move the unit to 4 feet behind the ball.Practice and foam balls are not recommended for use, as these units were programmed for regular golf ball use.

Question 8

How would I know what golf courses and features are supported?

Accepted Answer

Visit the link below.https://www.voicecaddie.co.kr/golf-course/listSelect the product you own > Search for a golf course and check which feature is supported.

Question 9

How do I set the time?

Accepted Answer

When using golf mode, the time will be set automatically when the GPS is received.Or you can manually set it in the Settings > Time menu.

Question 10

Is it waterproof?

Accepted Answer

Water resistance up to a light splash.Since it has a built-in barometric pressure sensor, please refrain from using it in environments where moisture may enter.

Question 11

The device has stopped working. How do I reset it?

Accepted Answer

T7, T8, T9, T11 ProPress and hold the power button for 10 seconds to reset and restart the device.T3, T4(MENU + SHOT + COURSE) Press 3 buttons at the same time to reset and restart the device.

Question 12

How would I update the software?

Accepted Answer

There are two methods to update your Voice Caddie product.1. Please update through My Voice Caddie app.Available models: Voice Caddy T5~T9, T11, T11 PRO, SL2, SL3, A1, A2, G12. Please update through VC Manager on your PC.Download VC Manager from the Voice Caddie official website.Run the program.Connect the product to the PC while the unit is off. Proceed with the firmware update.If you are unable to connect the device to VC Manager on your PC, please disable your PC security or update the USB driver to the latest version.You must update the software periodically to receive the latest features.

Question 13

How can I connect to bluetooth?

Accepted Answer

1. Download the My Voice Caddie (MVC) app.2. Turn on Bluetooth on the watch (slide from top to bottom on the watch screen)3. 'Connect' in the My Voice Caddie app > Check the watch's unique number > Enter the PIN > Bluetooth connection is completed.*Bluetooth connectable devices: T5~T9, T11 PRO, SL2, SL3, G1

Question 14

What does slope do?

Accepted Answer

(SLOPE ON) is a mode that provides distance guidance considering the altitude at the golfer's location and the altitude of the green.(SLOPE OFF) shows only the horizontal distance on GPS coordinates without considering the altitude at the golfer's location and the altitude of the green.* (SLOPE OFF) is a game-only mode that is set to ensure that it does not violate USGA rules. In this case, the green's undulation information is also not displayed.* Unless it is an actual match with strict regulations, we recommend using the SLOPE ON mode.

Question 15

Why can’t my scorecard be uploaded to the app?

Accepted Answer

If the scorecard is not automatically uploaded to the app, please first edit it on the watch so that it can be uploaded. Manual upload is also possible through ‘Import Data’ on the app.You can also upload your scorecard by clicking the scorecard upload option when connected to VC Manager (VCM).

Question 16

How do I change my watch face?

Accepted Answer

Touch and hold the watch screen to enter change mode. You can select the watch face you want by sliding left or right.*You can only add and delete watch faces in the MyVoiceCaddie app.* Watch face change is only possible on the watch screen.

Question 17

How do I adjust the screen brightness?

Accepted Answer

For models T1 ~ T9:There is no separate screen brightness control function.However, if you slide up from the bottom of the screen and turn on the smart backlight setting, it will appear every time you touch the screen or lift the watch.The backlight is turned on, so you can use it as a bright screen.When making a night round, if you set 'Night mode' to use in the settings, you will always have a bright screen.In this mode, battery consumption increases, so please check the remaining battery capacity before using.For T11 PRO:Screen brightness can be adjusted. You can adjust the screen brightness as desired by swiping down > up on the main screen.(Supports both automatic and manual)

Question 18

Automatic Shot & Putt Recognition Function

Accepted Answer

Supported devices: T9, T11 PROThis automatically recognizes each shot and guides the tempo and distance of the shot.*** When linked to the 'My Voice Caddie' app, the shot point is displayed on the round record hole map.*T9: Only applies to right-handed golfers and should be worn on the left hand, if possible, to provide more accurate information.T11 PRO: Left-handed hitter setting is possible.**Shots and putts can be automatically recognized but may not be recognized due to low club head speed and impact.

Question 19

Charging Issues

Accepted Answer

Keep the charging terminal on the back of the device and the charging terminal of the charger clean. (Easy to maintain by wiping with a clean cotton swab and isopropyl alcohol, etc.)If the device does not respond even though the charging terminals are clean and connected correctly, suspect that the charger is defective. Please replace the charger.

Question 20

Notes on Battery

Accepted Answer

If not used for a long time, natural discharge may occur. Please recharge regularly.The battery lasts up to 10 hours in golf mode and 9 to 10 days in normal mode.If you store or use the product in a heat-generating space, such as inside a car or near an electric heater during the summer, product damage, fire accidents, deformation of the exterior, ignition, or explosion may occur. Please avoid storing and operating in high temperatures.Do not overcharge the unit; it can lead to the unit heating up and will affect overall battery life.

Question 21

GPS Reception

Accepted Answer

It is best to turn on the unit while outdoors, as reception is poor indoors.GPS reception time may vary depending on the external environment.If the product does not connect for a long time, please get in touch with Voice Caddie, as a defective product may be suspected.

Question 22

T11 Pro Wind Direction Troubleshoot

Accepted Answer

1. You will want both the watch and the MyVoiceCaddie app to be updated to the latest version to take advantage of the wind feature.2. Make sure the unit is actively connected to the app during play3. Make sure that wind is turn on in the settings in the app.4. Make sure the unit has slope on or tournament mode is off5. If you have the power permission set to anything other than unrestricted it may cause an issue with the wind feature.

Question 23

How do I reset my laser product?

Accepted Answer

Press the measurement button + mode button or brightness control button simultaneously for more than 10 seconds.

Question 24

(SL2, SL3) Laser LCD external screen freezes

Accepted Answer

To reset, press and hold the power button and brightness control button on the top of the laser simultaneously while holding the product (as you are measuring).

Question 25

How do I turn the external LCD screen on/off?

Accepted Answer

1. LCD screen OFF:When sliding from top to bottom on the LCD, check the ‘Turn off touch LCD screen’ pop-up.2. LCD screen ON:When the LCD screen is off, press and hold the center of the screen for 3 seconds to turn the LCD on again.

Question 26

I would like to know what golf courses and features are supported.

Accepted Answer

Search for a golf course and check which feature is supported." rel="noopener noreferrer" target="_blank">https://www.voicecaddie.co.kr/golf-course/listSelect the product you own > Search for a golf course and check which feature is supported.

Question 27

How do you measure distance?

Accepted Answer

Aim at the target and press the power button to measure the distance.

Question 28

What kind of battery should I replace it with?

Accepted Answer

(For non-rechargeable units)A CR2 battery. Please replace the battery when it runs out.* Products using CR2 batteries: L series, CL series, TL series* The SL series, GL series, and Laser FIT are rechargeable by USB-C.

Question 29

How do I turn off the laser?

Accepted Answer

If it is not used for a certain period, it automatically turns off.

Question 30

How do I use the slope (compensation distance) ON/OFF function?

Accepted Answer

SL series: LCD screen settings icon > Golf settings > Slope > ON/OFF settingsTL1: When the slope switch on the side of the device is pushed down, the slope is turned on, and when the switch is moved up, the slope is turned off.CL/L series: Press and hold the mode (M) button on the top of the laser to turn the slope on/off.Laser FIT: Press and hold the mode (M) button on the top of the laser for more than 5 seconds to turn the slope on/off.

Question 31

Is it waterproof?

Accepted Answer

﻿Since it has a built-in barometric pressure sensor, please refrain from using it in environments where moisture may enter.

Question 32

How do I update the software?

Accepted Answer

There are two methods to update Voice Caddie.1. Please update through the My Voice Caddie app. Available models: Voice Caddie T5~T9, SL2, SL3, A1, G12. Please update through VC Manager on your PC. Download VC Manager from the Voice Caddie official website > Run the program > Connect the product to the PC > Proceed with firmware update.If you are unable to connect the device to VC Manager on your PC, you may need to disable your PC security standards or update the USB driver to the latest version.You must update the software periodically to receive the latest features.

Question 33

Why is my laser not taking charge?

Accepted Answer

Applicable products: SL series, GL1If the device does not respond, a defective cable is suspected. Please replace the cable.

Question 34

Battery Precautions

Accepted Answer

Natural discharge may occur if the unit isn't used for a long time. Please recharge it regularly.Avoid storing or using the product in a heat-generating space, such as inside a car or near an electric heater during the summer. Product damage, fire accidents, deformation of the exterior, ignition, or explosion may occur. Please avoid storing and operating in high temperatures.Do not overcharge the unit. Doing so can cause it to heat up and affect overall battery life.

Question 35

GPS Reception

Accepted Answer

It is best to turn on the unit while outdoors, as reception is poor indoors.GPS reception time may vary depending on the external environment.If the product does not connect for a long time, please get in touch with Voice Caddie, as a defective product may be suspected.

Question 36

How do I reset my voice GPS device?

Accepted Answer

When the power is turned on, press the power button and the (-) minus button simultaneously to complete the reset.

Question 37

Is my voice GPS device waterproof?

Accepted Answer

Voice-type products do not provide waterproof functions.

Question 38

How do I change to meters from yards or vice versa?

Accepted Answer

Press and hold the (-) minus button until 'Yards' or 'Meters' is announced.

Question 39

How do I update the software?

Accepted Answer

For PC, download the VC Manager from the Voice Caddie official website > Run the program > Connect the product to the PC while the device is off > Proceed with firmware updateYou must update the software periodically to receive the latest course information

Question 40

How do I know if my unit is charging?

Accepted Answer

Red light is on during chargingGreen light is on when charging is completeIf the device does not respond, a defective charger is suspected. Please replace the chargerOptimal charge time is 2 hours

Question 41

Notes on the Batteries

Accepted Answer

Natural discharge may occur if the unit usn't used for a long time. Please recharge it regularly.Avoid storing or using the product in a heat-generating space, such as inside a car or near an electric heater during the summer. Product damage, fire accidents, deformation of the exterior, ignition, or explosion may occur. Please avoid storing and operating in high temperatures.Do not overcharge the unit. Doing so can cause it to heat up and affect overall battery life.

Question 42

GPS Reception

Accepted Answer

It is best to turn on the unit while outdoors, as reception is poor indoors.GPS reception time may vary depending on the external environment.If the product does not connect for a long time, please get in touch with Voice Caddie, as a defective product may be suspected.

Question 43

How can I  manage and update Voice Caddie Device with VC Manager Software?

Accepted Answer

STEP 1: Download the VC Manager in either .exe or .zip format (links below) to your computer. VC manager automatically is updated with new golf courses from the server.STEP 2: Connect your Voice Caddie to your computer using the USB cable.STEP 3: Open the downloaded VC Manager file on your computer.STEP 4: Press the “CONNECT VOICE CADDIE” button. On the left is a scroll-down list of all the golf courses in the Voice Caddie course database. On the right is a scroll-down list of the courses preloaded on your Voice Caddie.STEP 5: To automatically update your Voice Caddie with all courses in the VC course database, press “UPDATE COURSE DATA”. To manually add or remove courses on your Voice Caddie, select the desired course and use the “Add” and “Remove” buttons. To change the spoken language on your Voice Caddie, press “CHANGE VOICE LANGUAGE”.STEP 6: After completing your update, please safely disconnect your Voice Caddie from your computer.※ Please note that certain anti-virus software (Norton/McAfee) will need to be disabled before running course manager.

Question 44

What is the system requirements for VC Manager software?

Accepted Answer

Windows XP, Vista, 7, 8Mac OS v 10.8 or later

Question 45

Where can I see all user manuals?

Accepted Answer

Please visit the link below.https://voicecaddie.com/pages/users-manual

SC4 PRO

SC300i

SC200 Plus

SL3

Laser FIT

TL1

L6

T11 Pro

T11 LT

T9

A3

VC4

VC300SE

SC4 Pouch

Magnetic Ball Markers

USB C Charging Cable

SC4 Remote

SC4 PRO

SC300i

SC200 Plus

SL3

Laser FIT

TL1

L6

T11 Pro

T11 LT

T9

A3

VC4

VC300SE

SC4 Pouch

Magnetic Ball Markers

USB C Charging Cable

SC4 Remote

Player Essentials Package In the Box